At Bauer Automate Inc. ("we"), our staff and the cats are committed to protecting the privacy of our clients, website visitors, and even the occasional furry coworker who might wander across a keyboard.
This Privacy Policy ("policy") explains how we collect, use, share and transfer personally identifiable data from you, a website visitor, through bauerautomate.com and other websites that we operate and on which we post a direct link to this Policy (collectively the “Website”).
We take the privacy of our customers and their furry friends very seriously. That's why we have implemented strict measures to protect personal information and ensure that it stays under wraps, just like a cat in a warm purr-ito blanket. We promise to never let information slip through the cracks or fall into the wrong paws. So rest assured, your privacy is safe with us - we've got it covered like a cat with nine lives.
What This Policy Covers
This Privacy Policy applies to information collected through bauerautomate.com and other websites we operate, as well as information you provide through meetings, support sessions, ticketing systems, contact forms, SMS communications, and other interactions with Bauer Automate Inc.
Some client engagements are governed by separate written agreements that include additional privacy and confidentiality terms. This policy provides the general framework and baseline practices for how we handle your information across all touchpoints.
Responsible Interactions and Shared Information
We believe good automation starts with good judgment. When interacting with Bauer Automate, whether through our helpdesk, contact forms, email, chat tools, project intake documents, or early-stage discussions, please be mindful of what you share.
Do not submit sensitive, confidential, regulated, or highly personal information unless we have explicitly confirmed a secure method for doing so. This includes items such as passwords, private keys, financial details, health information, trade secrets, or data belonging to third parties.
While we take reasonable steps to protect the information we receive, standard support and intake channels are designed for general collaboration, not for transporting the crown jewels. Think of them like a cardboard box. Cats love them, but they are not a safe.
If something sensitive is accidentally shared, please notify us as soon as possible so we can take appropriate steps. If you need to share confidential or protected information as part of a project, reach out first and we will happily set up secure transfers that keep your data safe, contained, and far away from curious paws.
A Note on Privacy Regarding Our Furry Friends
We welcome anyone interested in technology and automation, even those who are a little furry or have four legs. By engaging with us, you acknowledge and understand that since [most] pets cannot speak, they cannot give consent to any clawses shown here in our privacy policy. Occasionally a non-human visitor may use the website or attend a workshop, and your continued engagement with us pawsitively confirms your acceptance of the attendance of these guests, whether invited or not. Additionally, as they litterally cannot seek legal advice or be purr-suaded to review the fine print, you agree to release them from any responsibilities that would typically arise from asking a pet to sign a non-disclosure agreement. Finally, you agree to hold us harmless for any errors or issues with the accuracy or quality of any data produced as a result of any individual, fuzzy or otherwise, sitting on your keyboarrrrrrrrrrrrrrrrrrrrrrddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddd.
Important Notice: Submitting Information Securely
Before you send us confidential, sensitive, or personal information (including through contact forms, ticketing systems, email, or chat), please reach out to us first so we can set up a secure transfer method. Our standard web forms and support channels are designed for general inquiries and non-sensitive communications. If you need to share proprietary business data, health information, financial details, or other protected information, contact us at privacy@bauerautomate.com and we will arrange appropriate secure channels.
Where Your Data Lives: Canada, the US, and Cross-Border Transfers
We are a Calgary-based consultancy, and we store and process most client and website data in Canada using Microsoft 365 services hosted in Canadian data centers. Some data is currently processed or stored in the United States through third-party providers such as Zoho (we are working to migrate to Zoho's Canadian instance). Additionally, data may transit through or be accessed from Canada and/or the US as part of normal service delivery, support, backup, and recovery operations.
By using our website and services, you consent to the collection, processing, storage, and transfer of your information in and between Canada and the United States, and you acknowledge that privacy laws and data protection standards may differ between jurisdictions. We apply reasonable safeguards regardless of where data is processed or stored.
Information We Collect
Personal Information
We may collect personal information such as your name, email address, phone number, company name, and other details you voluntarily provide when you:
- Contact us or request information about our services
- Sign up for newsletters, webinars, or workshops
- Submit support tickets or use our client portal
- Opt-in to receive SMS communications
- Participate in meetings, calls, or training sessions
Website Usage Data
We automatically collect information about your use of our website, including:
- IP address
- Browser type and version
- Device information
- Pages visited, links clicked, and time spent on pages
- Referring website or source
This data is collected through cookies, web beacons, and similar tracking technologies provided by Google Analytics, Facebook Pixel, Microsoft Clarity, and Zoho SalesIQ.
Meeting and Communication Data
When you participate in meetings, calls, workshops, or support sessions with us (including Microsoft Teams meetings and other virtual platforms), we may record, transcribe, or summarize those sessions using tools such as Microsoft Copilot, Teams recording features, or similar AI-powered tools. By joining a meeting or session where notice of recording or AI processing is provided (including in meeting invites or at the start of a call), you consent to such recording, transcription, and processing. These recordings and transcripts are used for service delivery, training, quality assurance, reference, and improvement purposes, and are stored and processed in Canada and/or the United States.
Cookies and Tracking Technologies (Not Cat Treats)
Our website uses cookies, which are small text files stored on your device. Please note: cookies are not cat treats and should not be consumed by pets or humans. We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and user behavior
- Deliver targeted advertising and measure campaign performance
- Improve website functionality and user experience
We use the following third-party tracking and analytics services:
- Google Analytics and Google Ads
- Facebook Pixel
- Microsoft Clarity
- Zoho SalesIQ
You can control or disable cookies through your browser settings, but doing so may limit your ability to use certain features of our website. For more information on managing cookies, visit your browser's help documentation.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, support, and improve our website, services, and client experiences
- Respond to inquiries, support requests, and service issues
- Communicate with you about your projects, services, and account
- Send newsletters, updates, promotional materials, and SMS messages (with your consent)
- Conduct research, analytics, and performance measurement
- Personalize your experience and deliver relevant content
- Comply with legal obligations and protect our rights and property
- Train staff, improve processes, and develop new services
Rest assured, we do not share your information with the cats for them to strategize against dogs, plot world domination, or engage in any nefarious schemes. We are a professional consultancy focused on automation and technology, not inter-species rivalry.
We may also use anonymized technical information gathered during the course of providing services to improve our products, methods, and offerings, but we do not disclose this information in any form that personally identifies you or your clients.
Sharing Your Information
We do not sell your personal information. We may share your information in the following circumstances:
With Service Providers
We share information with trusted third-party service providers who perform functions on our behalf, such as:
- Website hosting and maintenance (Zoho)
- Customer relationship management and support (Zoho)
- Marketing, advertising, and analytics (Google, Facebook, Microsoft)
- Payment processing and billing
- File storage and project documentation (Microsoft 365, Azure, etc.)
- Communication and collaboration tools (Microsoft Teams, email platforms)
These providers are required to protect your information and use it only for the purposes we specify.
For Legal Reasons
We may disclose your information to comply with applicable laws, regulations, legal processes, or enforceable government requests, such as:
- Responding to subpoenas, court orders, or lawsuits
- Protecting our rights, property, or safety, or that of our clients and the public
- Investigating fraud, security issues, or policy violations
In Connection with Business Transitions
If Bauer Automate is acquired by, merged with, or sells assets to another company, your information may be transferred as part of that transaction. We will notify you of any such change and provide options where applicable.
With Your Consent
We may share your information for other purposes with your explicit consent or at your direction.
Publications, Blog Posts, and Social Media
In the spirit of contributing to the automation and technology community, we may share anonymized, abstracted learnings from client projects and interactions in blog posts on bauerautomate.com, LinkedIn, or other social media platforms. This may include:
- Code snippets, concepts, and technical methods
- Use cases, business cases, and problem-solving approaches
- Research products and insights
We do not directly reference, quote, screenshot, or identify clients, projects, or deliverables without prior written approval. If we wish to include direct quotes, testimonials, business cases, named references, or identifiable materials, we will provide you with a copy of the proposed publication at least two weeks in advance for your review and feedback. If no feedback is received within that review period, we will consider the publication approved.
SMS Communications
If you consent to receive SMS messages from Bauer Automate, you agree to receive personal and business communications via text message from us.
- Reply STOP to opt out at any time
- Reply HELP for support
- Message and data rates may apply
- Messaging frequency may vary
We do not share mobile opt-in data with third parties or affiliates. For more information, visit this Privacy Policy or contact us at privacy@bauerautomate.com.
Data Retention and Archival
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
We may retain archival copies of client data, work products, deliverables, and communications in secure backup systems (such as Microsoft SharePoint Online) for purposes including:
- Legal and regulatory compliance
- Recovery, rollback, and support
- Reference and quality assurance
Archival data remains subject to confidentiality obligations and safeguards. If you request deletion of your data, we will honor that request to the extent legally and technically feasible, but may retain limited information as required by law or legitimate business needs.
Safeguards and Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, disclosure, alteration, and destruction. These measures include:
- Encryption of data in transit and at rest
- Access controls and authentication requirements
- Regular security assessments and updates
- Staff training on privacy and data protection
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for keeping any credentials you use to access our services safe and confidential, and for notifying us immediately if you suspect unauthorized access.
Your Privacy Rights and Choices
Depending on your location and applicable laws, you may have the following rights regarding your personal information:
Access and Correction
You may request access to the personal information we hold about you and ask us to correct, update, or complete inaccurate or incomplete information.
Deletion
You may request that we delete your personal information, subject to legal, contractual, or operational requirements that may require us to retain certain data.
Opt-Out of Marketing
You may opt out of receiving promotional emails or SMS messages at any time by following the unsubscribe instructions in those messages or by contacting us directly.
Data Portability
Where applicable, you may request a copy of your personal information in a structured, commonly used format.
Objection and Restriction
You may object to certain processing activities or request that we restrict processing of your information in specific circumstances.
Withdraw Consent
Where we rely on your consent to process information, you may withdraw that consent at any time (though this will not affect processing that occurred before withdrawal).
To exercise any of these rights, or if you have questions or concerns about our privacy practices, please contact us at privacy@bauerautomate.com. We will respond to your request within a reasonable timeframe and in accordance with applicable legal requirements.
Our business address is available on our About page at https://bauerautomate.com/about.
Children's Privacy
Our website and services are not directed to individuals under the age of 18 (or the applicable age of majority in your jurisdiction), and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child without appropriate consent, we will delete it promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or for other operational reasons. When we make changes, we will update the "Last updated" date at the top of this policy and, where appropriate, notify you by email or through a notice on our website.
Your continued use of our website and services after any changes take effect constitutes acceptance of the updated policy. We encourage you to review this policy periodically to stay informed about how we protect your information.
Acceptance and Consent
By using our website, participating in meetings or communications with us, submitting information through forms or support channels, or otherwise engaging with Bauer Automate Inc., you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, sharing, processing, and transfer of your information as described herein, to the fullest extent permitted by applicable law.
If you do not agree with our policies and practices, please do not use our website or services.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
We take your privacy seriously and promise to keep your information safe and secure, just like a cat guarding its favorite nap spot. Thank you for trusting Bauer Automate Inc. with your business.
Last updated: April 21, 2026
